ChannelSight is an Irish ecommerce SaaS vendor offering a range of “Where to Buy” and Digital Shelf solutions to global manufactures like Philips, BSH and Sony. As we continue to scale our business, and watch more and more companies leverage our products to optimise their online operations, we’re proud of our success in helping to shape the way in which products will be bought and sold online in the future.

Following large year on year growth, with new and exciting clients acquiring our services we are looking to further support our clients by hiring a Junior Support Executive. This is an exciting role with the opportunity to improve your knowledge of ecommerce and technical support and work directly with large multinational brands to improve their digital strategy.



Responsibilities:


·       Respond to email cases, phone calls and live chats in our help-desk ticketing system to assist customers with a broad range of product questions and needs.

·       Troubleshoot configurations and provide working solutions in a timely fashion.

·       Escalate issues to senior technical staff as necessary and respond to the customer when escalation resolutions are available.

·       Present live coaching/demo calls in a webinar environment.

·       Where time is available, perform other various assigned tasks, such as document creation, customer training, process improvement etc.

·       Contribute to ensuring that our service processes are scalable.

·       Improve customer service procedures, policies, and standards.

 

 

Qualifications/Skills Required:

·      3-5 years of customer service experience.

·      Bachelor’s degree in Business, Arts, Science or Engineering preferred.

·      Excellent written and spoken English.

·      Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience preferred.

·      Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.

·      Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.

·      Responsible for managing client expectations.

·      Ability to manage multiple clients and projects/tasks simultaneously.

·      Ability to work in an entrepreneurial environment in a team and individually.

·      Strong focus on team environment.

·      Knowledge of HTML, CSS, JavaScript and exposure to programming languages, Visual Studio and MS SQL Server/SQL Azure.

 

 

Desirable Skills/Experience:


·      Experience using SaaS tools including, but not limited to: Google Apps, JIRA.

·      Proficiency in WordPress, Joomla, and other CMS integrations.

·      Fluency in other languages an asset.

 

We understand that the confidence gap can hamper meeting incredible candidates, so please don’t hesitate to apply. We would love to hear from you and why you believe you would be a fit for ChannelSight.



Note:

 

This Role is a full-time opportunity only for our Brasov office, therefore, the suitable candidate must be based in Romania.

 

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