Customer Strategy Specialist

• Role : Customer Strategy Specialist

• Company: ChannelSight

• Location: Brasov, Romania | Remote & Hybrid-Remote Friendly

• Experience Level: Junior (1-3 years)

About ChannelSight

ChannelSight is a leading Irish ecommerce SaaS platform specializing in "Where to Buy" and Digital Shelf solutions. We partner with global manufacturers including Philips, BSH, and Sony to optimize their online retail presence and drive sales growth across digital channels.

As we continue to expand globally and help brands navigate the evolving ecommerce landscape, we're seeking a Customer Strategy Specialist to join our growing team and work directly with multinational brands to maximize their digital performance.

The Role

 As a Customer Strategy Specialist, you'll be the strategic voice for our clients, transforming data into actionable insights that drive measurable business results. You'll work closely with leading global brands to optimize their ecommerce strategies, using ChannelSight's proprietary platform and your analytical expertise to unlock growth opportunities.

What You'll Do  

• Strategic Partnership: Collaborate with multinational brands to analyze performance marketing results and develop data-driven optimization strategies

• Data Storytelling: Transform complex ChannelSight analytics into compelling presentations and actionable recommendations for C-level stakeholders

• Performance Analysis: Deep-dive into campaign metrics, retailer conversion data, and market trends to identify growth opportunities

• Client Success: Proactively nurture client relationships, ensuring SLA compliance and driving long-term strategic value

• Cross-functional Collaboration: Partner with product, engineering, and data teams to surface new insights and product enhancement opportunities

• Thought Leadership: Stay ahead of ecommerce and digital advertising trends to provide cutting-edge strategic guidance

What We're Looking For

Essential Requirements 

• 1-3 years of digital marketing experience with focus on performance analytics, optimization, and ecommerce strategy

• Advanced analytical skills with expert-level Excel proficiency and strong PowerPoint presentation abilities

• Self-directed approach with ability to work independently and solve complex client challenges with minimal oversight

• Communication excellence with proven experience presenting to senior stakeholders both in-person and virtually

• Detail-oriented mindset with passion for continuous improvement and optimization

Preferred Qualifications 

• Experience with web analytics platforms (Google Analytics, Adobe Analytics, or similar)

• Understanding of digital advertising ecosystem and ecommerce technology stack

• Experience working with retailers, brands or agencies

• Bachelor's degree in Marketing, Business, Analytics, or related subject matter

Why Join ChannelSight? 

• Flexible Work Environment: Hybrid and remote options available across our Dublin and Brasov offices

• Career Growth: Direct exposure to global brands and cutting-edge ecommerce technology

• Impact: Shape the future of how products are discovered and purchased online

• Learning: Continuous development in data analysis, digital strategy, and client management

• Culture: Join a scaling SaaS company with ambitious growth plans and innovative solutions

Ready to Apply?

If you're passionate about ecommerce strategy and want to work with some of the world's leading brands, we'd love to hear from you.